Member Engagement Director

Position: 
Full Time
FLSA Status: 
Exempt
Salary: 
$65,000 - $75,000 DOE
Work Location: 
Remote
Position Summary: 

The National Domestic Workers Alliance (www.domesticworkers.org) organizes domestic workers in the United States for respect, recognition and labor standards. We work to guarantee labor protections for domestic workers by winning legislation at the state level, pushing for regulatory changes at the national level, through the International Labor Organization at the global level, and elevating domestic workers as key leaders in building a powerful movement for a more just economy and democracy.

NDWA was founded in 2007 by 13 local domestic worker organizing projects around the country. By 2016, the alliance had grown to include 60 affiliate organizations and 3 chapters. In 2016, we launched our membership association in order to dramatically increasing our scale, power and sustainability. We have set the goal of recruiting 250,000 domestic workers to join us by the year 2020, with a special focus on areas of the country where there is no affiliate organization for workers to join. While most of our core leaders are engaged as leaders in NDWA affiliate organizations and chapters, the vast majority of our members will be workers who we engage with remotely and online.

NDWA is seeking a skilled and motivated Member Engagement Director to design and implement strategies to engage and mobilize this growing membership base. The Member Engagement Director will play an important linking role between online and offline organizing projects. This position requires excellent digital organizing and engagement skills, familiarity with popular education methodologies as well as experience with design and delivery of online programming. In addition to these qualifications, the Member Engagement Director will have experience working with low-wage workers and/or immigrant communities, and will embrace a spirit of innovation and experimentation for designing tailored strategies for a domestic worker base.

Responsibilities: 

Organizing and Worker Engagement

  • Design strategies for engaging workers recruited digitally to join NDWA’s membership association and participate in programming, with a focus on converting new contacts to engaged members.
  • Design leadership roles that workers can take online in support of NDWA’s campaigns and programs, and develop plans to train and support workers in assuming these roles.
  • Lead and support NDWA’s national Member Engagement Team to cultivate new contacts.
  • Design strategies to connect workers recruited through digital outreach with NDWA’s on-the-ground organizing projects.
  • Design and implement strategies for workers to take action remotely and at scale in support of NDWA campaigns.

Member Programming and Benefits

  • Design and implement an engaging calendar of programs, activities and experiences to be delivered to workers remotely and at scale.
  • Further develop NDWA’s suite of member benefits by prospecting new benefits and coordinating the process of testing them.
  • Assess the quality of members’ experience with NDWA.
  • Ensure smooth and effective delivery of existing benefits and member services.

Field Leadership

  • As a member of the Lead Field Team, ensure strong coordination and communication across NDWA field projects.
  • Support on the ground organizers in making use of shared outreach tools including membership outreach collateral and database.
Job Requirements: 
  • Minimum five years experience in a leadership position of a social movement organization.
  • Strong digital organizing skills, and vision for how digital tools can help build and engage a base of low-wage workers.
  • Experience with popular education pedagogy and training design.
  • Experience with virtual event production.
  • Awareness of the limitations in technology access in low-wage worker communities, and creativity for navigating and overcoming these limitations.
  • Experience with large membership based nonprofit organizations and understanding of large scale recruitment and benefit delivery models.
  • Excellent project management skills.
  • Entrepreneurial spirit and ability to vision, design and test new strategies.
  • Big systems thinker, and ability to develop, monitor and maintain complex systems at scale.
  • Respect for domestic worker leadership and commitment to building it.
  • Excellent written and verbal communication skills.
  • Bilingual English/Spanish.
  • Familiarity with the domestic worker sector and issues facing domestic workers and other low-wage workers.

Women, People of Color, People with Disabilities and LGBTQ people strongly urged to apply. Applications will only be accepted electronically. Please email a cover letter, resume, and writing sample to jobs@domesticworkers.org and indicate “Member Engagement Director” in the subject line. Please include a daytime phone number where we can contact you. This position will remain open until filled.